Complaint Resolution Notification

In compliance with the requirements of Section 76 of the FFC Rules, we are required to inform you that Dakota Central Telecom I, a wholly owned subsidiary of Dakota Central Telecommunications Cooperative, hereafter referred to as DCTI has in effect the following procedures to ensure that any complaints that may arise concerning the technical quality of the cable television signals we deliver to you are promptly and efficiently resolved:

1. All complaints concerning the technical quality of  the cable television signals we provide to you should be put in writing and sent to the following address:  Dakota Central Telecom I, Attn: Customer Service,  P.O. Box 299, Carrington, ND 58421.  Alternatively, you may call Daktel at 652-3184 to discuss the problem with one of our customer service representatives.

2. All complaints received concerning the technical quality of the cable television signals will be logged in on the same day of receipt.  The date, time and nature of the complaint will be noted, as well as the name, address, and telephone number of the subscriber.

3. Complaints concerning the technical quality of cable television signals will be investigated by a service technician.  If the problem can be resolved without a service call to your premise, you will be advised of this and the resolution of the complaints will be noted in a logbook, which is maintained by the company.

4. All reasonable efforts will be made by our service technicians and other employees to resolve any complaints concerning the technical quality of service promptly and efficiently.  If our service technician fails to correct the problem, you may contact Dakota Central Telecom I at 652-3184, and we will review the complaints and the corrective action taken.  If we are not able to take any further action to correct the problem, we will promptly inform you of our determination and the reason we cannot correct the problem.  If you believe our investigation and handling of a complaint is deficient in some manner, you may contact the City of Carrington, 103 10^th Ave. N, Carrington, ND  58421, the local franchising authority.

Billing Policies and Procedures

1. Your DCTI monthly statement not only gives you a listing of your charges, payments and credits, but may also contain special messages, such as those regarding service or price changes.  Please take the time to read the monthly messages and review your bill carefully to make sure your billing information is correct.  Generally, you will be billed at the same time each month.

2. We provide service to you on a month-to-month basis.  Charges for service begin the day service is installed.  Because you are billed a month in advance, your first bill reflects charges from the date of installation to the end of that billing period, plus charges for the following month. 

3. The bills you receive will show the total amount due and state payment is payable upon receipt.  When you subscribe to our services, you agree to pay us monthly for that service and any other charges due us, including fees.  You agree to pay all taxes, franchise fees, and other charges, if any, which are now or may in the future be assessed on the services you receive from us.

4. Your service may be disconnected if you do not pay your bill by the due date listed in the Final Notice portion of your monthly billing statement.  We may require you to pay all charges and a reconnect fee before we reconnect service.  Further, if you do not reconnect, any equipment unless purchased by you, remains the property of DCTI and must be returned to us or your account may be charged.

5. If there are billing errors or other requests for credit, you must bring those to our attention as soon as possible.  We are able to correct billing errors and credit those errors for up to 12 months.